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Privacy Policy

Information pursuant to Art. 13 and 14 GDPR

Terra Mia Immobiliare takes the protection of your personal data seriously. This privacy policy informs you about the type, scope and purpose of the processing of personal data on this website.

1. Data Controller

Responsible for data processing on this website: Terra Mia Immobiliare, Oskar Golde, Regattastraße 9h, 16816 Neuruppin, Germany. Email: info@terra-mia.immo

2. Legal Bases for Processing

  • Art. 6(1)(a) GDPR — Consent (e.g. newsletter sign-up, loading a map).
  • Art. 6(1)(b) GDPR — Performance of a contract and pre-contractual measures (e.g. handling your inquiry, owner account).
  • Art. 6(1)(c) GDPR — Compliance with legal obligations (e.g. tax and commercial retention requirements).
  • Art. 6(1)(f) GDPR — Legitimate interests (e.g. secure operation of the website, statistical reach analysis, presence on social networks).

3. What Data Is Collected

3.1 Server Log Files

When you visit this website, technical data is automatically collected (server log files). This includes: browser type and version, operating system, referrer URL, hostname, time of server request, and IP address. This data is not merged with other data sources.

3.2 Contact Form

When you contact Terra Mia Immobiliare via the contact form, your details (name, email address, message) are stored to process your inquiry. This data is not shared without your consent. Processing is based on Art. 6(1)(b) GDPR (pre-contractual measures).

3.3 Registration and Deletion (Owner Account)

When you create an owner account, Terra Mia Immobiliare processes the data you provide (name, email address, phone number and address, as well as a password stored in encrypted form) to provide the protected login area and to manage your properties. The legal basis is Art. 6(1)(b) GDPR (performance of a contract). You can delete your account yourself at any time under "Delete account" in your profile. This deletes the account and every listing that is offline and has no bookings or invoices; a listing that is live has to be taken offline first. If there are records Terra Mia Immobiliare must keep or that concern other people, such as invoices, bookings, or messages, the account stays, but without your contact details: your name, email address, phone numbers, addresses, and bank details are removed, and you can no longer sign in. Invoices stay stored for as long as the statutory retention obligation applies. Terra Mia Immobiliare deletes an account automatically if its registration is not confirmed within 30 days. A confirmed account with no listings, bookings, invoices, messages, or other records is deleted after six months without a sign-in. A reminder goes to the email address on file at least 30 days before, and signing in once keeps the account.

4. Hosting

This website is hosted by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. Personal data collected on this website is stored on IONOS servers. A data processing agreement has been concluded with IONOS.

4.1 OpenStreetMap map service

Some pages, such as property, listing or destination pages, can show a map from OpenStreetMap, a service of the OpenStreetMap Foundation (OSMF), based in the United Kingdom, contact: privacy@osmfoundation.org. The map does not load automatically. Only when you click "Load map" (on a search with a map view, "Map view") does your browser request the map tiles from OSMF servers. Your IP address and technical details of the request, for example the browser type and the referring page, are then transmitted to the OSMF. The tiles come from a worldwide network of cache servers, and the OSMF content delivery network determines which server responds. Data may therefore also be transferred to countries outside the EU whose level of data protection does not match that of the EU. The legal basis is the consent you give with the click (Art. 6(1)(a) GDPR; for transfers to third countries, Art. 49(1)(a) GDPR). Terra Mia Immobiliare records your choice only in the storage of the open browser tab (sessionStorage), sets no cookie for it and collects no data itself in doing so. When you close the tab, the record is deleted and the map loads only after a new click. Without your click, no data is transmitted to the OSMF.

Privacy policy: osmfoundation.org/wiki/Privacy_Policy

5. Cookies

5.1 Technically Necessary Cookies

This website does not use tracking cookies. Technically necessary cookies are only used for the login area (session cookie). A cookieless solution is used for web analytics (see Web Analytics section). Your permission to load a map is recorded without a cookie, only in the storage of the open browser tab (see section 4.1).

5.2 Web Analytics (Matomo)

This website uses Matomo, an open-source web analytics software. Terra Mia Immobiliare runs Matomo itself on the server named in section 4 (Hosting); the analytics data is not passed on to third parties. Matomo is configured without cookies: no tracking cookies are set. IP addresses are shortened before they are stored, so they can no longer be linked to a person. For signed-in user accounts, Matomo additionally uses a pseudonymous identifier that cannot, on its own, be attributed to any person. The legal basis is Art. 6(1)(f) GDPR; the legitimate interest lies in the statistical evaluation of usage in order to improve the service. Storage period: data on individual visits is deleted automatically after 25 months. Aggregated statistics derived from it contain no personal reference and are kept without a time limit.

Origin of inquiries and registrations: If you send an inquiry or a contact message through a Terra Mia Immobiliare website, Terra Mia Immobiliare links the visit in which this happened to your inquiry. If you follow a link from one of these websites to the registration page on cms.terra-mia.immo, the link carries a one-time random identifier. If you then create an account, Terra Mia Immobiliare uses this identifier to link your visit to the website with your account. The identifier is not stored on your device. With the inquiry or the account, Terra Mia Immobiliare stores where that visit came from: the channel (search engine, AI assistant, social network, ad, other website or direct access), the specific source (for example Google, ChatGPT or Facebook), only the domain of a referring website, the campaign details in the link you followed, the first page you visited, the start and length of the visit, the number of pages viewed, the visit's identifier in Matomo, language, device type and country, which form fields reported an error (never what you entered) and whether the automatic spam check made you wait. For as long as Matomo keeps the data of the visit (25 months), Terra Mia Immobiliare can also see the sequence of pages viewed during that visit. The purpose is to find out through which channels and ads inquiries and registrations come in and what becomes of them (for example, a booking or a published listing), and to fix errors in the forms. The legal basis is Art. 6(1)(f) GDPR; the legitimate interest lies in managing advertising and improving the forms. The data is not passed on to third parties or transferred to third countries, and it is not used for advertising profiles or automated decisions. It is kept for as long as the inquiry or the account exists and is deleted as soon as your data is anonymized or your account is deleted. You can object to this processing at any time (Art. 21 GDPR): with the opt-out below, no link is made; an email to info@terra-mia.immo is enough to have an existing link deleted.

If you still wish to opt out of web analytics, you can do so here:

6. Social Media

Terra Mia Immobiliare maintains publicly accessible profiles on social networks to inform you about its services. On these profiles it publishes exclusively its own marketing content (images, videos and accompanying text) via the official application programming interfaces (APIs) of the respective networks. Only this self-created content and its own access credentials are transmitted to the network operator, never personal data of the visitors of this website. No social media plugins, pixels or tracking cookies of these networks are embedded on this website.

If you visit the profiles of Terra Mia Immobiliare or interact with its posts (e.g. by viewing, liking, commenting or sharing), the respective network operator processes the resulting data in accordance with its own privacy policy, as a separate or joint controller depending on the platform. Terra Mia Immobiliare has no influence on the nature and scope of this processing. The legal basis for its own publishing activity is Art. 6(1)(f) GDPR (legitimate interest in public presence and reach).

6.1 Facebook, Instagram and Threads (Meta)

Terra Mia Immobiliare operates these profiles via the application programming interfaces of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. For the statistical data ("Insights") generated through interactions with its Facebook and Instagram profiles, joint controllership pursuant to Art. 26 GDPR exists with Meta. Any transfer to the USA takes place on the basis of the EU-US Data Privacy Framework.

Privacy policy: facebook.com/privacy/policy

6.2 LinkedIn

Terra Mia Immobiliare operates its LinkedIn profile via the application programming interface of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. For the page statistics ("Page Insights"), joint controllership pursuant to Art. 26 GDPR exists with LinkedIn. Any transfer to the USA takes place on the basis of the EU-US Data Privacy Framework.

Privacy policy: linkedin.com/legal/privacy-policy

6.3 TikTok

Terra Mia Immobiliare publishes to its TikTok profile via the TikTok Content Posting API. The operator of the platform is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland. Processing may also take place outside the European Union; TikTok bases third-country transfers on the European Commission's Standard Contractual Clauses.

Privacy policy: tiktok.com/legal/page/eea/privacy-policy

6.4 Google Business Profile

Terra Mia Immobiliare publishes posts to its Google Business Profile via the Google Business Profile API. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For profile views and clicks on posts, Terra Mia Immobiliare receives only aggregated statistics from Google. Reviews that users leave on the profile are public; Terra Mia Immobiliare can read and reply to them. Any transfer to the USA takes place on the basis of the EU-US Data Privacy Framework.

Privacy policy: policies.google.com/privacy

6.5 YouTube

Terra Mia Immobiliare publishes videos on its own YouTube channels through the YouTube API Services (YouTube Data API). The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Through the API, Terra Mia Immobiliare uploads videos with titles and descriptions in several languages, captions, thumbnails, a category and playlists, updates them, and makes a video private or deletes it as soon as the property it shows is no longer offered. Terra Mia Immobiliare reads the comments posted under these videos in order to reply and to hide or delete spam. This involves the commenter's public channel name, the comment and the time it was posted. The legal basis is the legitimate interest in managing its own channels (Art. 6(1)(f) GDPR). This website does not embed YouTube videos; a link to a channel opens YouTube only when you click it. Any transfer to the USA takes place on the basis of the EU-US Data Privacy Framework.

The following are stored: the access tokens for the channels, their subscriber counts, and the IDs of the videos with their numbers, such as views, likes and the number of comments. Terra Mia Immobiliare refreshes these numbers daily and keeps the daily values for its own analysis for no more than 36 months. Comments, together with the commenter's channel name, are refreshed or deleted no later than 30 days after they are retrieved. Terra Mia Immobiliare deletes all data obtained from YouTube no later than seven days after access to a YouTube account has been revoked. Access can be revoked at any time in the security settings of the Google account. Use of YouTube is subject to the YouTube Terms of Service.

Privacy policy: policies.google.com/privacy

YouTube Terms of Service: youtube.com/t/terms

Revoke access: security.google.com/settings/security/permissions

7. Your Rights

You have the right to access, rectify, delete, and restrict processing of your personal data. You also have the right to data portability and to lodge a complaint with a supervisory authority. To exercise your rights, write to info@terra-mia.immo.

Competent supervisory authority: The State Commissioner for Data Protection and the Right to Access Information Brandenburg (LDA), Stahnsdorfer Damm 77, 14532 Kleinmachnow, Germany.

8. Data Protection Officer

The appointment of a data protection officer is not required under Section 38 of the German Federal Data Protection Act (BDSG), as fewer than 20 persons are permanently engaged in the automated processing of personal data. For any data protection questions, you can reach Terra Mia Immobiliare at info@terra-mia.immo.

9. Changes

Terra Mia Immobiliare reserves the right to update this privacy policy to adapt it to changes in the law or in its data processing. The current version can always be found on this page.